The Clarity First™ Diagnostic

Your company is growing. Your margins are not. Your team is working harder than ever, and the founder cannot step away from daily decisions without something stalling. The systems that got you here are not the ones that will take you to the next stage, and you know it.

The Clarity First Diagnostic is for founder-led service businesses with 50 to 150 employees. It is built on 20 years of experience in logistics, transportation, field services, commercial moving and installation, distribution, and any service business that grew faster than its infrastructure. It serves clients in the United States and the Netherlands.

This is for you if one or more of the following is true:

•  Revenue is growing, but margins are under pressure

•  The founder cannot step away from daily decisions without things slowing down

•  A small group of key people is absorbing chaos and showing signs of burnout

•  Job descriptions, SOPs, and reporting structures are inconsistent or absent

•  Sales, dispatch, operations, and field teams are not aligned

•  You suspect money is walking out the door, but you cannot quantify where

Three to five days on-site. I walk through your operation and meet with your supervisors, dispatch, sales, field teams, and your founder. I listen to what is actually happening, not what the org chart says is happening.

A written diagnostic report is delivered two weeks after the on-site work, covering:

• The three most expensive operational gaps I identified, with supporting data

• The root cause of each gap, almost always people, clarity, or accountability, rarely process

• A prioritized 90-day action plan with specific next steps

• A recommendation on whether ongoing fractional support would accelerate the work

A 90-minute working debrief with you to walk through the report, answer your questions, and discuss execution. You decide what happens next.

Engagement duration: 

Two weeks total. Three to five days on-site, ten days off-site analysis and report writing, ending with a 90-minute debrief. 

Fixed fee. No hourly billing. No surprises.

• 50 to 80 employees: EUR 4,500 (USD 4,900)

• 81 to 120 employees: EUR 6,000 (USD 6,500)

• 121 to 150 employees: EUR 7,500 (USD 8,100)

Travel and lodging are billed at cost for engagements outside the Netherlands and the Houston metro area 

About a third of diagnostics lead to ongoing fractional engagement at EUR 3,500-7,500 per month. About a third leads to internal implementation by your team using the action plan. About a third confirm what you already suspected and give you the standing to act. All three outcomes are wins. 

The diagnostic delivers value whether or not you ever work with me again.

Most operations consultants come from boardrooms, MBA programs, or consulting firms. I came from a truck.

I started as a CDL-A driver. I have loaded freight at 4 AM. I have run 24 locations and managed 350 employees across five states. I have developed 18 leaders over 20 years, three of whom started behind the wheel and ended up in six-figure senior leadership positions. Two were promoted to senior manager after I left the organization. The leaders I built kept growing without me.

That background gives me something most consultants do not have: the ability to walk to the floor and know what is broken in fifteen minutes, because I have done every job from the cab to the corner office. I do not diagnose your operation from PowerPoint. I diagnose it from the floor.

Clarity First™ is a registered three-phase framework: Clarity, Flow, and Integrity.

• Clarity: diagnose the real issues before touching anything

• Flow: build the operational structure with the people who must live within it

• Integrity: install the rhythms and accountability that keep the change in place after the engagement ends

The diagnostic is the Clarity phase. Whether you continue with me or implement internally, the action plan you receive is built on this methodology.